Terms & Conditions

The "Or You Don't Pay" guarantee applies strictly to Diivine Dynamics' agency management and service fees. Daily ad spend paid directly to ad platforms (Meta, Google, or any third-party platform) is the sole responsibility of the client and is not covered, refunded, or waived under this guarantee.

To qualify for the 30-day guarantee, the client must commit to a minimum daily ad spend budget of $15–$20/day (or currency equivalent) for the full duration of the 30-day campaign. Pausing, reducing, or reallocating spend below this threshold voids the guarantee.

A "filled chair" or "lead" is defined as a qualified inquiry, booking request, or confirmed appointment generated through our campaigns. Because we cannot control your staff's booking process, the salon must contact all incoming leads within 15–30 minutes of receipt during business hours. Failure to follow up on leads in this window voids the guarantee.

This offer is limited to one salon per local area or city radius to prevent competing campaigns targeting the same audience. Territory is confirmed in writing at onboarding.

The client must have an active online booking system, a functioning phone line, and a designated team member to manage and confirm incoming bookings for the duration of the engagement.

This guarantee is valid for new Diivine Dynamics clients only and cannot be combined with other promotional offers, discounts, or referral credits.

Any claim under the "Or You Don't Pay" guarantee must be submitted in writing to info@diivinedynamics.in within 7 days of the end of the 30-day campaign period. Claims made after this window will not be honored.

The client agrees to provide, in a timely manner, all assets required to run campaigns — including but not limited to: business page access (Meta, Google), photos or video of the salon, service menu and pricing, and prompt approval of ad creatives. Delays caused by the client may extend the guarantee window at our discretion or void it entirely.

Service fees are billed in advance of each campaign cycle unless otherwise agreed in writing. Ad spend is paid directly to the ad platform on the client's own billing account — we do not front, hold, or invoice ad spend. Late payment of service fees may result in pausing of active campaigns.

Beyond the specific "Or You Don't Pay" guarantee described above, Diivine Dynamics makes no guarantees about lead volume, conversion rate, revenue, or ranking. Ad performance depends on factors outside our control, including market conditions, seasonality, platform policy changes, and the client's own service, pricing, and follow-up.

Ad creatives, copy, funnels, and campaign assets produced by Diivine Dynamics remain our intellectual property. Clients receive a non-exclusive, non-transferable license to use these assets for the duration of the engagement. LeadFlow and all Diivine Dynamics branding, tooling, and software remain the sole property of Diivine Dynamics.

Both parties agree to keep confidential any non-public business information shared during the engagement. Lead data captured through our campaigns and CRM (LeadFlow) belongs to the client and will be exported on request at the end of the engagement.

Either party may terminate the engagement with 14 days' written notice. If terminated by the client before the end of the 30-day guarantee period, the guarantee is void and service fees paid are non-refundable.

Our services rely on third-party platforms (Meta, Google, WhatsApp, hosting providers, etc.). We are not liable for downtime, account suspensions, policy changes, or price changes on these platforms.

To the maximum extent permitted by law, Diivine Dynamics' total liability under this engagement is limited to the service fees paid by the client in the preceding 30 days. We are not liable for indirect, incidental, or consequential damages including lost profits or lost bookings.

We may update these terms from time to time. The current version is always available at /terms. Material changes will be communicated to active clients in writing.

Questions about these terms? Email info@diivinedynamics.in.